Refund policy

Standard Returns Policy

Effective Date: August 2024

Last Updated: August 2024

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Cevrapup products purchased from any other authorized retailer please contact your retailer directly.

Returns Process (excluding promotional periods)

For all returns, please contact support@cevrapup.com for your return label. Please quote your order number and the item that you would like to return and we will inform you of the next steps upon receipt of your email.

Return Warehouse Address:

Building 1, No.9222 Chuannanfeng Highway, Fengxian District, Shanghai

Contact Number:

+86 183 2716 6911

Please note: returns must be sent to the address above only after you have received your return label from support@cevrapup.com. Returns sent without prior contact may not be processed.

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@cevrapup.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@cevrapup.com with the subject line: MISSING ITEM along with your order number.